Returns & Exchanges

At Alpicool, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our streamlined process ensures that finding your perfect fit is as effortless as wearing it.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package the Items

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number to monitor the status of your refund or exchange.